Cancellation and Refund Policy

TANGIBLE PRODUCTS

Guitarmonk Records does not accept cancellation/refund requests once the order is made by the customer.

However in case of receipt of damaged or defective item you may request a replacement at no extra cost, please report the same to our Customer Service team within 24 hours of receiving the product as after which the order will be considered as perfectly delivered. The Customer Service Team after looking into your complaint will take an appropriate decision.

In case you feel that the product received is not as shown/described on the site, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.

Note:

  • We do not charge extra for replacements/pickups are done free of cost.
  • Customer Support will inform you about the pickup process. While we pick up originally delivered item from most customer locations, there are certain areas where a pickup cannot be arranged (once we will confirm you). In such a case, you can ship the product through any other courier. You will be reimbursed the shipping charges against the original receipt.

DIGITAL PRODUCTS

Digital products selling is currently not active at guitarmonkrecords.com till next update.

Digital products/services on Guitarmonkrecords.com shall not be eligible for return or replacement.

All sales of MP3 music files are final. Returns of MP3 music files are not permissible on website. Once you have purchased MP3 music files, Guitarmonk Records encourages you to download it promptly. If you are unable to complete a download, please contact customer service @ support@guitarmonkrecords.com within 8 hours of the payment.

Further Guitarmonk Records assumes no liability if your media player does not support the file format made available by the seller on the Website or your browser does not support the music download application / software available by the Seller on the Website, by whatever name called. You bear all risk of loss after purchase and for any loss of MP3 music files you have downloaded, including any loss due to a computer or hard drive crash. We may, from time to time, at our sole discretion, remove MP3 music files from the Service without notice.

Rest information about cancellation and refund policy and pertaining details can be accessed from the terms and guidelines of this website.